Privacy policy

Personal Data We Process

Cretes processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

• First and last name
• Address details
• Email address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by phone
• Location data
• Information about your activities on our website
• Internet browser and device type

Special and/or Sensitive Personal Data We Process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at info@cretes.be, and we will delete this information.

For What Purpose and on What Basis We Process Personal Data

Cretes processes your personal data for the following purposes:

• Sending our newsletter and/or advertising brochure
• To be able to call or email you if this is necessary to carry out our services
• To offer you the possibility to create an account
• Cretes analyzes your behavior on the website to improve the website and to tailor the range of products and services to your preferences.

How Long We Store Personal Data

Cretes does not store your personal data longer than strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
(Category) personal data > 2 years
Personal details > 2 years
Address > 2 years
Etcetera > 2 years

Sharing Personal Data with Third Parties

Cretes only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or Similar Techniques, That We Use

Cretes uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Cretes uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work well and to optimize it. In addition, we place cookies that keep track of your browsing habits so that we can offer customized content and advertisements. On your first visit to our website, we already informed you about these cookies and asked permission for their placement. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.

Cookies explanation

Cookies are also placed on this website by third parties. These are for example advertisers and/or social media companies. Below is an overview:

On our website we use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for navigating the website and using the functions offered. Without these cookies, requested services such as remembering your login details or the items in your shopping cart cannot be provided.

Performance Cookies

These cookies collect anonymous information about how people use our website. For example, we use Google Analytics cookies to find out how customers arrive at our website, how they browse or use our website, and what can be improved such as navigation, shopping experience, and marketing campaigns. The data stored by these cookies does not contain personal information from which your identity can be established.

Functional Cookies

These cookies remember choices you make, such as the country from which you visit the website, language choice, and search parameters such as size, color, or product line. This information can then be used to provide you with an experience more in line with your choices and to make a visit more targeted and pleasant. The information these cookies collect may be anonymized. These cookies cannot track your browsing activity on other websites.

Social Media Cookies

These cookies make it possible to share what you've done on the website on social media such as Facebook and Twitter. We have no control over these cookies. Please refer to the respective privacy policies for information on how the cookies involved work.

Google Analytics

We also use third-party services such as Google Analytics to collect information about visitors to our website. This information is aggregated to determine the number of visits, average visit duration, pages viewed, etc. We use this information to measure the use of the website and to improve the content and value of our website. For more information on how Google processes your information, please see Google's privacy policy. If you want to disable Google Analytics in your browser, follow these instructions

View, Modify or Delete Data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Cretes and you have the right to data portability. This means that you can submit a request to us to send the personal information we have about you in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@cretes.be.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Cretes would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Privacy Commission.

How We Protect Personal Data

Cretes takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via info@cretes.be.